I am entering the correct password but keep receiving an “Incorrect user ID or password. Type the correct user ID & password, & try again” error message. Why is this happening?
Why am I receiving the errors “Incorrect user ID or password" or "Account Locked" when Logging into LoboMail or a computer?
Sometimes I get error messages saying my user name or password are incorrect or that my tài khoản is locked out (even though my password is good). What causes this & is there anything I can vì chưng about it?
Under some circumstances, you may receive incorrect password messages (despite entering the correct username và password) if your tài khoản is in a “locked” state. You may still be able to lớn log into some services, but for others, you may receive messages like:
What can I vày if my trương mục is locked?
If you experience the symptoms of an trương mục lockout, take one of the following courses of kích hoạt (only reset your password as a last resort):Request that your AD trương mục be manually unlocked by contacting your department IT staff or by calling 505-277-5757 (if you are a managed workstation customer). This is a temporary fix và the additional options below should also be pursued.Check the Wifi network settings on all of your devices (iPhone, iPad, apk device, laptop, etc.) and ensure that you are connecting lớn Lobo-Wifi with the correct username and password. If not, either update your daihiepkhach.vn credentials on your device or turn off Wifi.
What causes lockouts?
Lockouts are typically caused by one of the following:“Password spray” attacks against your account.A malicious user attempts lớn login with your username multiple times but with varying (incorrect) passwords.If this type of attack is detected, your trương mục is locked automatically to lớn reduce the risk of a compromise.Old passwords stored on devices (usually Wifi related).Your password changed at some point but was not updated in the Wifi settings on one (or more) of your sản phẩm điện thoại devices.When this occurs, your device may try lớn repeatedly connect lớn our Wifi network with your username và an incorrect (old) password, which results in your trương mục being locked to minimize risk to lớn theUniversity (this behavior looks lượt thích an “attack”).Old passwords cached in applications (apps) on your computer.Your password changed at some point but was not updated in an application (Outlook, MS Teams, Mail, etc.) on your device or computer.When this occurs, the application may try to repeatedly authenticate using your username & an incorrect (old) password, which results in your trương mục being locked to minimize risk to lớn the University (this behavior looks lượt thích an “attack”).
For further assistance, please submit a Help.daihiepkhach.vn ticket or liên hệ daihiepkhach.vn Information Technologies Customer tư vấn Services (IT CSS) by calling (505) 277-5757.